AVINITY is committed to your satisfaction. This Refund Policy applies to all subscriptions purchased for the AVINITY Portfolio Suite ("Service"), operated by Avinity Consulting L.L.C.
1. 30-day money-back guarantee
If you are not satisfied with your subscription, you may request a full refund within 30 days of your original order date. Refunds cover the amount paid at checkout for the initial term.
2. How to request a refund
Refunds are processed by our reseller and Merchant of Record, Paddle.com. To request a refund you may either:
- Go to paddle.net and locate your order using the email address you used at checkout, or
- Email us at support@avinityconsulting.com and we will initiate the refund on your behalf.
Refunds are returned to your original payment method and typically appear within 5–10 business days depending on your bank.
3. Renewals
Subscriptions renew automatically at the end of each billing period. You can cancel a subscription at any time from the Billing page — cancellation stops the next renewal and your access continues until the end of the paid period. Refunds for renewals are handled on a case-by-case basis; contact support within 14 days of the renewal charge.
4. Chargebacks
Please contact us before initiating a chargeback with your bank — most billing questions are resolved much faster directly.
5. Contact
Billing and refund questions: support@avinityconsulting.com